Skip to main content
A facilitated Authentik training session

In-person training for the conversations people avoid.

High-trust, high-engagement training that helps your people handle tough situations. Practical in the room, and still working a month later.

What We Run

Two programmes come up most often, but we have an extensive catalog of offerings including AI for Leaders, Administrative Investigation Training, and many more!

  • Restorative Conflict Management

    The in-person version of the course leaders ask for most. A structured, restorative-first way to respond early, clearly and credibly, without an immediate turn to a formal process. In the room, people practise the conversation instead of reading about it.

  • Managing Manipulators

    Spot common manipulation patterns early and respond with calm, professional structure, so performance conversations stay clean, limits are clear, and teams stay aligned. Delivered live, with your own hard cases as the material.

Every session is scoped to the room it is delivered in: your people, your risks, and the conversations they are actually having. If what you need is not listed here, ask. If we are not the right people for it, we will say so and point you at someone who is. The Restorative Conflict Management course is also available online and self-paced, if a workshop is more than you need right now.

Managing Manipulators: Private Team Workshop

At its core, manipulation is using power to get other people to do what you want them to do. You know what else can be defined that way? Leadership. This session teaches leaders to tell the difference in the moment and respond with calm, professional structure.

$3,500 CAD

Plus applicable taxes and agreed travel.

A half-day session for up to 20 people, delivered at your workplace, with your own hard cases as the material.

What is included

  • A preparation call before the session
  • Up to two scenarios adapted from situations your team has faced, anonymized before anyone sees them
  • A practical reference guide for every participant
  • One 45-minute group follow-up after the session

Prefer to talk first? Book a Call.

How it Works

Four steps, and the first one is a conversation rather than a booking form.

  1. A scoping call

    Who is in the room, what has already been tried, and what needs to be different afterwards. Usually twenty minutes.

  2. Built for your context

    Scenarios drawn from your environment and your real risks. Nothing off a shelf, and no generic case study.

  3. Delivered in person

    A facilitated session built around practice rather than slides. People leave having done the thing, not having watched someone describe it.

  4. What you leave with

    Frameworks, language and next steps your team can use the following week. We check in afterwards to find out whether it worked.

Who it's For

  • Leaders and Supervisors

    The people who have to start the difficult conversation, and who pay for it when it gets postponed.

  • People, HR and Risk Teams

    Teams who see the same conflict arrive repeatedly and want it handled well before it becomes a file.

  • Frontline and Public-Facing Staff

    Staff who meet pressure, manipulation and hostility as part of the job, and need a way to push back professionally.

What Attendees Say

  • In the December 2024 Managing Manipulation evaluation, 49 of 50 submitted assessments agreed or strongly agreed that they would recommend the session.
  • Authentik's published assessment summary covers 1,476 survey submissions from May 2018 to October 2025, and reports 98.5% positive for engaging delivery, 95.6% for relevance to needs and context, and 93.2% for willingness to recommend Authentik to others. Read the summary (PDF).

These are participant evaluations collected at the end of each session, not measured outcomes. The count and the date are there so you can weigh them.

Craig Whitton and Chris Fukushima with a full training room
“Being an instructor, I am highly critical of presenters and presentations. Today’s session was FLAWLESS!! The speaker, the content, the flow, the sequence - excellent. Do not change anything”
Conflict Management Attendee, Langara College

Who runs them

  • Craig Whitton

    Craig Whitton, M.Sc.

    Craig Whitton is the founder of Authentik Consulting. Drawing on approximately 20 years in higher education and operational leadership, he helps teams turn difficult situations into practical improvements through facilitated exercises, tailored training, and clearer operating procedures.

  • Chris Fukushima

    Chris Fukushima

    Chris brings a blend of clarity, emotional intelligence and courageous authenticity to his work. Whether he is leading a department, coaching a team or designing conflict resolution systems, the focus is the same: resilience, empowerment and trust.

We also run 60-minute interactive sessions for chambers, associations and conferences. If you would like one for your members, say so on the form below or book a call.

Request a Private Workshop

Please contact me about arranging a private workshop for my organization.

Tell us a little about the group and we will reply within 1 business day with a time to talk. This is a request, not a booking, and nothing is charged.

We use these details only to reply to this request. You will not be added to a mailing list. Privacy policy.

Where We've Delivered

  • Langara. The College of Higher Learning.
  • University of Toronto
  • SFU Simon Fraser University
  • Douglas College
  • Justice Institute of British Columbia
  • University of Alberta

Not sure which one fits?

Workshops start at $2,500 and are scoped from there. Tell us what is happening and we will tell you honestly whether a workshop is the right answer, or whether something else would serve you better.